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Quality Initiatives

  • LRGHealthcare has earned the DNV-GL accreditation for both Lakes Region General Hospital (LRGH) and Franklin Regional Hospital (FRH).
    By earning accreditation, LRGH and FRH have demonstrated they meet or exceed patient safety standards (Conditions of Participation) set forth by the U.S. Centers for Medicare and Medicaid Services. DNV GL’s accreditation program is the only one to integrate the ISO 9001 Quality Management System with the Medicare Conditions of Participation.
    The DNV GL program is consistent with our long-term commitment to quality and patient safety, and the ability to integrate ISO 9001 quality standards with our clinical and financial processes is a major step forward.  
  • LRGH is one of 30 hospitals across the nation selected to participate in the BOOST Project (Better Outcomes for Older Adults through Safe Transitions) to improve the care of patients as they transition from the hospital to home and prevent readmissions.
  • We are one of six New Hampshire hospitals participating in Johns Hopkins’ “STOP-BSI” (Blood Stream Infections) initiative; a quality and patient safety initiative designed to eliminate central line catheter infections, and improve teamwork and patient safety in the Intensive Care Unit.
  • In patient safety efforts, we are participating in the “High 5 for a Healthy NH” hand hygiene initiative; and a Falls Prevention program.
  • LRGHealthcare’s Quality Improvement Committee is a committee composed of LRGHealthcare physicians, Trustees, and key staff members from throughout the organizations. The committee meets monthly, and is responsible for setting quality improvement and medical safety goals, and overseeing implementation of programs designed to meet these goals. The Medical Safety Committee works under the guidance of this group, and addresses medical and medication issues and concerns.
  • Developed from years of effective team training methods used to reduce errors in a military setting, the MedTeams system has been adopted by healthcare organizations across the country. MedTeams promotes a team approach to enhancing patient safety by encouraging staff to utilize effective communication; cross-monitoring of patient care; and workload management.
  • LRGHealthcare holds monthly Schwartz Center Rounds, multidisciplinary forums in which caregivers discuss difficult emotional and social issues that arise in caring for patients. Held in hospitals across the country, these sessions bring caregivers including doctors, nurses, technicians, clergy, and other allied health professionals together for safe, private discussions. The Rounds not only provide a valuable outlet for discussing emotional issues, but also improve teamwork and communication among caregivers, thereby improving quality of patient care.
  • As part of the 100,000 Lives Campaign, Rapid Response Teams are teams of trained individuals that may be called by any nurse or staff member in the hospital at any time to immediately evaluate and provide necessary interventions for an acutely ill patient. The goal is to prevent an adverse event that may occur later on, and the strategy is to provide all nurses and staff with immediate access to the expertise and skill of our best-trained professionals without waiting for physician review or approval. The team consists of a Hospitalist, an ICU nurse, and a respiratory therapist, and is available around the clock.
  • Westside Healthcare in West Franklin is one of just a dozen sites across the State selected through a competitive process by the New Hampshire Citizens Health Initiative to participate in a Medical Home pilot program. The Medical Home is a concept that establishes the entire primary care office as a care team working together to coordinate all the healthcare needs of each patient. Its goal is to create better service, a better quality healthcare experience, and better health for the patient.
  • LRGHealthcare has recently launched a Volunteer Rounding program at both LRGH and FRH. Volunteers for the program visit each patient during their stay, and ask them one simple question: “Is LRGHealthcare meeting your expectations?” If the feedback is positive, the volunteer will share that with staff. If the patient identifies a problem or concern, the volunteer will either address that concern on their own, or pass it along to the patient’s nurse or our Quality Department. Either way, patient concerns are addressed immediately, while the patient is still in the hospital.
  • Our hotel-style room service programs at both our LRGH and FRH campuses. Every patient who comes to our hospitals is given a diet-specific menu based on their physician’s orders. They can order what they want, when they want it, and meals are prepared fresh, and delivered to the patient’s room within 45 minutes.

These projects represent only the tip of the iceberg in terms of the quality efforts underway at LRGHealthcare. Your local hospital and healthcare system are continually working to improve the quality of your care and your healthcare experience.

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