Contact Us

Q. If I need help paying my bill what is my next step?

A. If you have a concern or need help paying your bill, the first step is to contact a Healthcare Financial Counselor at 527-7171.

Q. If I need information or have questions, how do I reach the billing office?

A. Our Customer Service Representatives are available to answer your billing questions by calling 527-2864. Customer Service hours are Monday, Tuesday, Thursday, Friday – 8:00 AM to 4:30 PM and Wednesday, 9:30AM to 4:30 PM. You may also e-mail us at customerservice@lrgh.org.

Q. If I have a patient responsibility are there ways to save on my bill?

A. Yes, the HealthLink-Patient Advantage Program makes healthcare more accessible and affordable for you and your family.

HealthLink-Patient Advantage Program offers access to discounts* for patients with health insurance:

• Hospital Services

  • Uninsured  Patients will receive an automatic 30%  discount
  • Most services will be eligible to receive a 20% Prompt Pay Discount if you pay your bill prior to or on the day of service. (Flat rates fees are the exception as they are already discounted)
  • Credit Card Payment or Pre Authorization is required.
  • Financial Assistance will be expanded to a maximum of 400% of Federal Poverty Level for patients who qualify for charity care.

  Provider Office Services

  • Receive a 20% discount off of your deductible and coinsurance with Credit Card Pre-Authorization. (Flat rate fees will not be eligible as they are already discounted)
  • There will no longer be a prompt pay discount on office visit co-payments effective for dates of service October 1, 2016 and after, as part of the Program adjustments
  
  We understand that your care may still present a financial hardship.  If that is the case, we want to work with you. Please contact our Financial Assistance Department at 527-7171 so we can discuss your options.

*Discounts are subject to change.