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Quality & Safety

Lakes Region General Hospital, Franklin Regional Hospital, and our affiliated providers and services are committed to providing the highest quality of care to every patient. That commitment requires an aggressive ongoing quality assessment and improvement effort. While our hospitals, providers, and staff have earned excellent marks for patient care and safety, we believe that there’s always room for improvement.

Quality Some people may equate the need for a quality program with a quality problem, but that would be a mistake. The only constant in healthcare is change, and new technologies and advancement constantly bring the development of new best practices. Our quality improvement efforts ensure that our practices and hospitals continue to evolve with the latest medical research.

And quality is not just about medical care; it also involves the experience of the patient. Customer service is an important part of LRGHealthcare’s quality improvement efforts. We want every patient who walks through our doors to have the best possible experience here.

We value you, our patients, and we are always striving to improve and enhance the care we provide to you and your loved ones. LRGHealthcare welcomes your comments, questions, and concerns. If you have questions about our quality program, or any of our ongoing initiatives, please email quality@lrgh.org or call Director of Medical Safety and Healthcare Management Gloria Thorington at 527-2934.